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Complaint Handling and Dispute Resolution

How to Contact JREA and Who to Contact with Complaints

JREA seeks to settle complaints from our customers in a prompt, conscientious, fair, and appropriate manner, in accordance with internal regulations and with respect to our customers' position. JREA accepts inquiries and complaints, etc. via the following contact point.

Planning Department Japan Real Estate Asset Management Co., Ltd.

Tel +81-3-3211-7951
Business hours 9:30 a.m. to 5:30 p.m.
(closed on weekends, national holidays, and the year-end and New Year's holidays)

JREA's Complaint Handling and Dispute Resolution Measures

JREA settles complaints as provided above, as well as complaints submitted to the following organization. This organization has been outsourced to settle complaints by the Investment Trusts Association, of which JREA is a member, and accepts complaints from customers. To use this organization please contact it directly:

Financial Instruments Mediation Assistance Center (FINMAC)

Address 2-1-13 Nihonbashi Kayabacho, Chuo-ku, Tokyo 103-0025, Japan
Tel 0120-64-5005 (toll-free phone number)
Business hours 9:00 a.m. to 5:00 p.m.
(closed on weekends, national holidays, and the year-end and New Year's holidays)

JREA settles disputes through mediation by the Financial Instruments Mediation Assistance Center stated above. This organization has been outsourced to mediate by the Investment Trusts Association, of which JREA is a member, and mediation procedures are conducted by mediator candidates. Please contact FINMAC directly if you wish to use it to resolve a dispute with JREA.

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